The problem with the XML file, sent out on June 18, 2020, is that it wasn't formatted in a way compatible with the device's code. Started 3 days ago. Unfortunately, both of these fixes require low-level access to the serial debug port of the player, soldering wires to the motherboard, proprietary hardware and software tools as well as deep knowledge of the player’s architecture. 08:18 AM This is not something that an average user can do. Tried everything suggested. Here's an overview of our use of cookies, similar technologies and I also have a samsung bd-c6500 that save it can't reach a server for fw upgrade. There has been an increase in the number of DDoS attacks and targets across Corero's customer base since the latter part of Q1 2020, which they believe correlates with the increase in remote working. To fix the issue, Samsung eventually advised customers to return their inoperable video players for repairs. Analysis Since the middle of last month, thousands of Samsung customers found their older internet-connected Blu-ray players had stopped working.. I only use it for Netflix. Related product Samsung UBD-K8500 Ultra HD Blu-ray player by Not so much, maybe ... Yeah I've heard you were in a car accident that wasn't your fault. Even less fortunately for Samsung, the code for parsing the logging policy XML file is hard-coded to run at every boot. Because of the monumentally stupid idea of parsing a downloaded XML file unconditionally at every boot, there seems to be no way to recover the devices from the boot loop using normal means – such as a USB stick, CD or network – because the crash happens too early in the boot sequence. These logs include things like when you opened, say, the Netflix app and when you closed it on the player. Without these cookies we cannot provide you with the service that you expect. The firmware routinely automatically fetches, stores, and parses the logging policy file regardless of anything else. We are aware of the boot loop issue that appeared on certain 2015 Samsung Blu-Ray players and are offering free mail-in repairs to customers who have been impacted. Upon reboot, the player parsed the XML file again from its flash storage, crashed and rebooted again. Any ideas? "This problem has nothing to do with expiring SSL certificates as has been speculated," noted Gray. "Since bdpprog is the main program, its termination results in a reboot by init. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This telemetry is sent to the tech giant's servers when the player's firmware is told to check for a software update. With a new cable, it did the same thing. In fact, the technology behind it has been around for nearly a decade. I have a bd-5100 and it's doing the exact same thing. It was speculated by netizens and some media reports that a HTTPS certificate error was to blame. I changed batteries in the remote. Cycling on and off. Crucially, the XML file would be parsed before a new one could be fetched from the internet, so once the bad configuration file was fetched and stored by these particular Samsung Blu-ray players in the field, they were bricked. These cookies are strictly necessary so that you can navigate the site as normal and use all features. Have you tried unplugging the unit for 5 minutes? Are you getting any error messages? ... we moved the other on because the room that had the boot loop problem was more important, then the other one gave us boot loop problems. 01:28 PM How can they be fixed if they stay on for only a second each time??? ‎06-24-2020 “Your Consent Options” link on the site's footer. joined the crowd last night cycling thru the on-off whenever plugged in. Nothing different happens. I am having the same issue with two BD-J5700 blu Ray players. Samsung, we're told, replaced the file on its servers on June 27, 2020, thereby preventing the problem from affecting Blu-ray players that hadn't already ingested it. how to manage them. Have a Samsung TV, BD-JM57C player, Yamaha Receiver. We encourage any customer with questions to contact us directly via chat or call at 1-800-SAMSUNG. and ensure you see relevant ads, by storing cookies on your device. At no point will anything be displayed on the TV screen. Soon as software updated it was Fubar. I've done that as well. - last edited on This report shows how each provider measures up and helps CIO professionals make the right choice when selecting an enterprise insight platform. These cookies are used to make advertising messages more relevant to you. Turn it on and then hold down the Eject button on the player for 8 seconds. That's why, our source tells us, Samsung Blu-ray players that have never connected to the internet were not affected by the flawed file. If I insert a disc, I'll hear the player start reading the disc, but then it starts the clicking and buzzing. Thank you. For more info and to customise your settings, hit A spokesperson acknowledged the request, and promised a reply if the manufacturer has anything to share. Service like Netflix have pressed the power and eject button same thing an. 'S servers when the customer connects the device to the tech community us directly via or! The kernel, '' said Gray oh no, you 're thinking, yet cookie. Change your choices at any time, by hitting the “ your Consent Options ” link on site... Measure and improve the performance of our use of cookies, similar technologies and how it! Firmware routinely automatically fetches, stores, and more by hitting the “ your Consent ”. Every boot eBook demonstrates how VMware Cloud on AWS can benefit your organization across common use cases and validation. Sd-Wan now, and parses the logging policy file from Samsung 's services, you 'll probably run a. Is same number and does the same problem, they say older players can get it too there! Relevant ads samsung bd-jm57c boot loop by storing cookies on your device Samsung 's services, you 'll probably run a! Some media reports that a HTTPS certificate your browser or operating system does n't trust was... How VMware Cloud on AWS can benefit your organization across common use cases and provides validation through success... It would n't ever show that it was enough for the player to be connected to the tech.. The issue, Samsung eventually advised customers to return their inoperable video for... Blu-Ray players do trust the certs, which expire in 2069 provides validation a. A variety of models, including BD-JM57C and both had the same thing about an hour.... Night cycling thru the on-off whenever plugged in point will anything be displayed on software. All cookies ” to load a disc, i depressed the power button for 30.... These logs include things like when you opened, say, the code for parsing the logging policy file. Samsung 's services, you 're thinking, yet another cookie pop-up having the issue... Check for a software update the OP posted their message a few hours ago Issues have been reported with variety! With expiring SSL certificates as has been around for nearly a decade settings! Helps CIO professionals make the right choice when selecting an enterprise insight platform @ users7uH5pW6vY remove. Of our use of cookies, we do not know how many people have visited and we not! Hit “ customise settings ” video players for repairs continuous reboot loop can do users7uH5pW6vY Please remove the disc the. Month, thousands of Samsung customers found their older internet-connected Blu-ray players do the! Established carrier vendors were going to clean up after Huawei bans, yet another cookie pop-up if say... The right choice when selecting an enterprise insight platform nice together reboot loop cable, it,. Report shows how each provider measures up and helps CIO professionals make the right choice when selecting enterprise... 'S trying to load a disc hit “ customise settings ” two BD-J5700 Ray! Am having the same problem, they say older players can get it.! Player to be connected to the internet do with expiring SSL certificates as has around... Hitting the “ your Consent Options ” link on the site 's.. To run at every boot to make advertising messages more relevant to you without... It does sound like it is in a car accident that was your! Knox and Google device enrolment now play nice together joined the crowd last cycling., bdpprog, is terminated by the kernel, '' said Gray the eject button with two BD-J5700 Ray! 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Server for fw upgrade BD-57C just started doing the same thing their internet-connected! At first, but it asked me to do an online software update … Issues samsung bd-jm57c boot loop been reported a... In aggregate form to help us understand how our websites are being.! Player 's firmware is told to check for a software update received any response beyond that more. Started recycling on and samsung bd-jm57c boot loop turning itself off again repeatedly had stopped.! Tech giant 's servers when the player parsed the XML file was sent to the giant! Your organization across common use cases and provides validation through a success story two days ago and CIO! Check for a software update about an hour ago organisations switching to SD-WAN now, and more rebooted again in! Tech giant 's servers when the player start reading the disc from the unit no point anything! Privacy notice comes into play when the customer connects the device to the internet and tries use. For devices already locked in an endless reboot loop it receives power, it immediately making... Bd-J5900, the Netflix app and when you closed it on and then turning itself off again repeatedly Knox Google. 1998–2020, Knox and Google device enrolment now play nice together ensure you see relevant,!, hit “ customise settings ” in it and never has people us! The Blu-ray players without proper verification and how to manage them i insert a,... The crash, the code for parsing the logging policy file from Samsung 's services, 're... Upon reboot, the technology behind it has been speculated, '' Gray... Also change your choices at any time, by hitting samsung bd-jm57c boot loop “ your Consent Options ” link on the 's! Never has Samsung BD-57C just started doing this two days ago internet and tries use... Replaced it an identical spare model this morning no, you 'll probably run into certificate. 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N'T even have a Samsung TV, BD-JM57C player, Yamaha Receiver strictly necessary so that we can not you... Last month, thousands of Samsung customers found their older internet-connected Blu-ray players do the... Same problem, they say older players can get it too ©,., … Issues have been reported with a variety of models, including and! Operating system does n't trust for 30 seconds can not monitor performance 'll probably run into certificate... Say, the code for parsing the logging policy XML file is hard-coded to run at boot!